As a company that values its customer, we strive to provide you with an experience that make you feel confident in your purchase and use of our products. We hope your selection brings you enjoyment. If for any reason you decide to return or exchange for your purchase, you may do so within 30 days from the date of shipment. The item must be returned in its original condition, unworn, and unaltered in any way with original packaging. We are not responsible for item loss or damaged while shipping. A refund or exchange will be issued within 5 business days. All shipping, handling and insurance charges are not refundable. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Additional Refund Information: You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship item(s) on next or two business days immediately after receiving payment. Our normal business days are Monday thru Friday excluding Federal holidays within the United States. You will receive an email notification the day your order has been shipped with a delivery confirmation tracking number.
To save on shipping, we offer a combine shipping rate for multiple item purchases. For all doemstic shipments, the shipping for the first item is $2.50 and $0.50 for each additional item. For all international shipments, the shipping for the first item is $8.50 and $0.50 per each additional item. The combine shipping rate will automatically calculated at the checkout.
Orders / Shipments Tracking
You can check the status of an order once you have received an email from us with a tracking number. Simply click the link included in the email and you will be directed to the website page where you can track your order.
We shipped all of our international orders via United States Parcel Service First Class International. Please be noted that USPS does not have tracking service or insurance for all First Class International mailpieces/packages. We are not responsible for packages lost, stolen, or damaged for all international orders.
Shipping Policies & Procedures
Incorrect Shipping Information
If a package is returned to us due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly due to incorrect shipping information. If free shipping is applied, it will not be valid due to the error on the customer's part, and the customer will be charged for all shipping costs.
We are committed to providing top quality merchandise and ensure product integrity. However, should you receive an item that is defective, please contact us immediately.
Lost or Damaged Merchandise
Upon arrival of your shipment, please check the content of your package immediately and report any discrepancies or damages within 7 business days or receipt of merchandise. Please keep all merchandise and packaging in as-delivered condition. Claims issued on damaged or lost orders can take 3-5 business days to process. Once a claim has been initiated and processed, a replacement will be sent. We will work diligently to resolve these matters in the most efficient way possible.